Language selection

Rail transportation safety investigation R19T0191

The TSB has completed this investigation. The report was published on 9 February 2023.

Table of contents

Crossing accident

GO Transit commuter train 3919
Mile 62.08, Guelph Subdivision
Kitchener, Ontario

View final report

The occurrence

Although this transit company falls under provincial jurisdiction, the TSB conducted the investigation at the request of the Ontario Ministry of Transportation.

At about 1444Footnote 1 on 13 November 2019, while returning from a nearby park to their clinic on Victoria Street North in Kitchener, Ontario, a group of pedestrians (6 adult therapists and 5 child clients) from bitKIDS Behaviour Consulting (bitKIDS) encountered activated automatic grade crossing warning devices (GCWD) at the Lancaster Street West public crossing. The activated GCWD consisted of flashing lights, bells, and gates that extended across each side of the roadway, but not the pedestrian walkways.

At this location, Lancaster Street West crosses 2 sets of railway tracks, both owned by Metrolinx: the south track is the Guelph Subdivision main line, and the north track is a siding. The lead track to Canadian National Railway Company’s (CN) Kitchener Yard joins the siding at Mile 62.05.

The group of pedestrians stopped at the crossing and stood on the northwest quadrant sidewalk for an estimated 5 to 10 minutes in cold weather to wait for CN freight train L56831-13 (CN 568) to clear the crossing as it slowly shoved eastward on the north track, back into Kitchener Yard. Just as CN 568 had nearly cleared the east end of the crossing, a pedestrian waiting on the southwest quadrant sidewalk walked northward over the crossing, toward the group of 11 pedestrians on the northwest quadrant sidewalk, while the GCWD were still activated (Figure 1).

Figure S1. Map of the occurrence site showing the location of the pedestrians and the direction of travel of the trains (Source: Google Earth, with TSB annotations)
Map of the occurrence site showing the location of the pedestrians and the direction of travel of the trains (Source: Google Earth, with TSB annotations)

As the northbound pedestrian approached the north side of the crossing, a pedestrian waiting on the northeast quadrant sidewalk, as well as 4 of the 11 pedestrians from bitKIDS (2 adults and 2 children) on the northwest quadrant sidewalk, proceeded to traverse the crossing. At the east end of the crossing, the locomotive engineer of CN 568 verbally warned the pedestrian in the northeast quadrant of the approach of GO Transit commuter train 3919 (GO 3919) from the east on the south track, and that pedestrian turned back.

In the meantime, the 1st adult and child pair from the group on the northwest quadrant sidewalk ran across the crossing and made it to the southwest side of the track. A 2nd adult and child pair followed about 15 feet behind the 1st pair and, while traversing the crossing, they proceeded into the path of and were struck by westbound GO 3919, which was operating on the south track. The 2nd adult and child both sustained serious injuries and were airlifted to a local hospital.

The investigation determined:

Crossing safety oversight

The operation of a crossing is a shared undertaking between a railway and a road authority, with oversight provided by a regulator. Once a crossing has been constructed, all parties are responsible for ensuring its maintenance and safe operation.

A Metrolinx video recording of the Lancaster Street West crossing made over a 10-day period after the occurrence showed that pedestrians, cyclists, and motorists were routinely delayed by switching activities at the crossing throughout the day. Occasionally, the delay exceeded the 5-minute maximum permitted under the Grade Crossings Regulations (GCR). The video recording also showed many pedestrians and cyclists, and the occasional vehicle, passing through the crossing while the warning system and gates were still active, contrary to both the provincial Highway Traffic Act and the Metrolinx bylaws. Many vehicles were observed performing U-turns, some within 30 m (98 feet) of the crossing, which is also a violation of the Highway Traffic Act.

The video recording also showed many pedestrians entering or exiting the railway right-of-way at the crossing without authority. There were also occasions when motorists had backed up onto the crossing as they waited for the traffic lights at the Victoria Street North–Lancaster Street West intersection to change.

All of these potentially hazardous events occurred at a crossing that had been designated an anti-whistlingFootnote 2 crossing for many years. There were also occasions when a faster train, operating on the main track, would pass a slower freight train that was performing switching operations on the siding and was occupying the crossing.

None of the parties involved were aware of the observed hazards that existed at the crossing. Specifically:

The Region of Waterloo did not have, nor was it required to have, a process to proactively identify traffic backing up onto the Lancaster Street West crossing, as prescribed by subsection 100(1) of the GCR, because the Lancaster Street West crossing was provincially regulated and not subject to federal legislation.

CN’s crew monitoring program did not identify any non-compliant activities regarding switching movements delaying pedestrians and cyclists at the crossing for more than 5 minutes, and this was not highlighted as a risk in its risk assessment.

Metrolinx’s monitoring programs and multiple risk assessments identified only a few safety-related incidents at the crossing, and so the crossing was not identified as requiring an increased level of scrutiny and no action plan was developed to address the hazards.

Transport Canada oversight of the Lancaster Street West crossing

In April 2019, TC responded to a complaint from the public regarding an extended occupancy at the crossing. After three inspection visits of 2 to 3 hours each, conducted over a period of about 5 months, TC considered the complaint resolved, and no further follow-up activities occurred. The accident occurred just over a month after the last inspection while the crossing was once again occupied for an extended period of time.

Metrolinx’s continuous video surveillance of the Lancaster Street West crossing taken after the occurrence recorded crossing activity throughout the day over several days and very clearly showed that extended occupancies of the crossing by CN, and other safety infractions by the crossing users, continued to occur. The video provided more accurate and useful information about the extent of crossing activity and safety infractions when compared to the TC inspection methodology that relied on limited site visits and visual inspections.

Province of Ontario oversight of provincially regulated railways

The MTO is responsible for regulatory oversight of Metrolinx’s GO Transit and UP Express, a dedicated air–rail link that connects Union Station in downtown Toronto with Lester B. Pearson International Airport. However, the province has no safety-related regulations that govern provincial railway operations. Instead, the MTO relies on companion inspection agreements that it has with TC and Metrolinx to meet the requirements for engineering and operations set out in federal regulations, rules, and standards.

In accordance with the agreements, the MTO oversees the implementation of the Metrolinx Act, 2006, and the agreements for safety inspection services between Metrolinx and TC. As part of these agreements, the MTO was to receive all TC inspection reports and resolve any disputes that might arise from the implementation of the TC inspection agreement with Metrolinx. However, the MTO had not been receiving TC inspection reports. Furthermore, the MTO has no employees with the technical knowledge, expertise, and experience required to evaluate any TC inspection reports they receive.


Transportation Safety Board of Canada

On 18 January 2021, the Transportation Safety Board of Canada (TSB) issued Rail Safety Advisory 01/21 that discussed second-train events at multi-track grade crossings. The advisory suggested that the parties involved identify multi-track crossings that experience frequent and extended crossing GCWD activation and that have a high level of pedestrian and cyclist traffic, assess the likelihood of a second-train event to occur, and consider implementing additional safety measures at the crossing to minimize the risk of an accident.


Metrolinx made a number of safety improvements at the Lancaster Street West crossing including installing

Metrolinx also requires train operators approaching the crossing to sound the horn if the crossing is occupied by another train.

It has also introduced a number of business processes to improve its risk management and oversight, and now requires that risk assessments be conducted for Metrolinx grade crossings every 12 months.

Metrolinx continues to monitor CN switching activities via closed-circuit television cameras and in-person observations at locations where CN trains interact with GO Transit trains. Problem crossings are identified and safety blitzes are conducted quarterly. Results from the observations and analyses of the crossings are shared with CN, and Metrolinx continues to work with CN to manage and reduce risks to railway operations and the public.

Ministry of Transportation of Ontario

The MTO now receives TC inspection reports, starting with the 2019 reports.

Both the agreement with TC and the agreement with Metrolinx were updated in January 2022 to include

bitKIDS Behaviour Consulting

bitKIDS moved from its Victoria Street North location to a new location that has its own fenced play area. Street-safety skills are taught in the fenced play area. Once children have learned the skills, they practise these skills daily outside the fenced play area. In addition, the bitKIDS Behaviour Consulting handbook has been updated to include the following statement: “Obey all traffic laws when crossing streets, railway tracks, and crosswalks with or without traffic signals at all times.”


Regulatory oversight of Ontario provincial railways

Metrolinx was created in 2006 to improve the coordination and integration of public transit train and bus service for the Greater Toronto and Hamilton Area. It oversees the operations of UP Express and the GO Transit regional public transit train and bus service. The GO Transit train service and UP Express operate over about 420 km of rail lines, 337 km of which are owned by Metrolinx. In 2019, they carried an average of about 229 000 riders each weekday, which represents the highest daily ridership in Canada.

In April 2020, the provincially regulated rail network in the Province of Ontario comprised 12 railways (including Metrolinx) that are governed by 3 provincial acts:

The MTO is responsible for the oversight of the provincially regulated railway system, but it has no overall provincial regulatory framework and has not issued any regulations pursuant to the SRA. The MTO also does not have employees with the technical knowledge, experience, and expertise required to oversee the safety of railway operations; rather, it relies on various agreements with other parties in an effort to provide oversight, specifically:

Metrolinx falls under the Metrolinx Act, 2006 when operating on its own provincially regulated track. Because this Act does not include safety-related provisions or subsequent offence provisions for violating them, it does not provide the Province of Ontario with a framework for taking enforcement action for safety-related deficiencies, when appropriate, against Metrolinx or other provincial railways operating on Metrolinx-owned property. Furthermore, TC inspectors do not have the authority to compel Metrolinx or other provincial railways operating on Metrolinx-owned property to take action to address identified safety hazards.

With regard to enforcement, it is within the authority of the Ontario Minister of Transportation to require Metrolinx or the Ontario Northland Transportation Commission to implement any directives issued to either agency with respect to any matter arising under their respective legislation, including implementation of corrective action. For the provincial shortline railways that fall under the authority of the SRA, the Registrar of Shortline Railways can suspend or revoke a railway licence.

In accordance with its agreement with TC, the MTO was to receive all TC inspection reports and resolve any disputes from the implementation of the TC inspection agreement with Metrolinx. However, the MTO had not been receiving TC inspection reports and does not have employees with the technical knowledge, experience, and expertise required to evaluate TC inspection reports.

Given the current complex MTO regulatory framework that involves multiple agreements, there are gaps in the oversight processes that can lead to occasions when the MTO will not be able to provide effective safety oversight.

The MTO has identified a need to update the oversight framework for urban and regional rail transit in Ontario that would better support the province’s growing rail network and the diversity of operators. Early in 2021, the MTO began a review of the safety oversight framework for provincial railways; this review was ongoing at February 2023. The review encompasses provincial shortline railways, the Ontario Northland Transportation Commission, and urban and regional transit systems with rail service (i.e., the Toronto Transit Commission, GO Transit and UP Express [Metrolinx], OC Transpo, and ION light rail [Grand River Transit]).

The Board is encouraged that the MTO has identified a need to update the oversight framework for urban and regional rail transit in Ontario. However, although such a framework may include updated legislation and the creation of a regulator to provide oversight and support safety practices across the provincial railway sector, no such framework has yet been established. Therefore, the Board is concerned that the Province of Ontario does not provide effective safety oversight of provincially regulated railways.

Safety communications

Rail safety advisory


Rail Safety Advisory 01/21: Second-train events at multi-track level grade crossings


Rail safety concern

Media materials

News releases


Kitchener crossing accident raises concerns about Ontario’s safety oversight of its provincially regulated railways
Read the news release

Media advisories


TSB to release safety concern following its investigation into a 2019 crossing accident in Kitchener, Ontario
Read the media advisory



Animation and discussion of the November 2019 railway crossing accident in Kitchener, Ontario
Watch the video

Investigation information

Map showing the location of the occurrence


Photo of Ken Miller

Ken Miller joined the Transportation Safety Board of Canada (TSB) in 2002 and has been a senior investigator with the Rail and Pipeline Investigations Branch since 2004. During that time he has participated in more than 50 investigations while also performing the duties of standards and performance specialist.

Before joining the TSB, Mr. Miller worked for consulting companies in the resource sector providing geological expertise. In this capacity, he was responsible for the development, management and successful completion of exploration projects.

Mr. Miller’s education credentials include a Bachelor of Science degree in Geological Sciences from Queen’s University in Kingston, Ontario, and a Masters of Business Administration degree from the University of Toronto, Ontario.

Class of investigation

This is a class 2 investigation. These investigations are complex and involve several safety issues requiring in-depth analysis. Class 2 investigations, which frequently result in recommendations, are generally completed within 600 days. For more information, see the Policy on Occurrence Classification.

TSB investigation process

There are 3 phases to a TSB investigation

  1. Field phase: a team of investigators examines the occurrence site and wreckage, interviews witnesses and collects pertinent information.
  2. Examination and analysis phase: the TSB reviews pertinent records, tests components of the wreckage in the lab, determines the sequence of events and identifies safety deficiencies. When safety deficiencies are suspected or confirmed, the TSB advises the appropriate authority without waiting until publication of the final report.
  3. Report phase: a confidential draft report is approved by the Board and sent to persons and corporations who are directly concerned by the report. They then have the opportunity to dispute or correct information they believe to be incorrect. The Board considers all representations before approving the final report, which is subsequently released to the public.

For more information, see our Investigation process page.

The TSB is an independent agency that investigates air, marine, pipeline, and rail transportation occurrences. Its sole aim is the advancement of transportation safety. It is not the function of the Board to assign fault or determine civil or criminal liability.